Patient Portal
Project teams at Worcestershire Acute Hospitals NHS Trust, Wye Valley NHS Trust and Herefordshire and Worcestershire Health and Care NHS Trust have been working closely with the ICB on a new ICS patient portal for people living in Herefordshire and Worcestershire. The patient portal is a top digital priority alongside the Shared Care Record.
The portal, which is called: 'My Health and Wellbeing' is being introduced in a phased approach by all three NHS Hospital Trusts across the two counties.
A patient portal is a secure online website that gives individuals convenient 24-hour access to view details of their local hospital appointments, clinical letters and personal health information from anywhere with an internet connection. Patients can become active partners in their healthcare management, access digital healthcare resources, including a healthcare video library and a handy health A-Z, and view details of their local hospital appointments via their smartphone, tablet device or computer.
For patients registered with a GP practice in England, the patient portal will enable their appointment information to appear in the NHS App too.
Patient portal launches at Worcestershire Acute Hospitals NHS Trust
Orthopaedic patients at Worcestershire Acute Hospitals NHS Trust can now view and manage their outpatient appointments digitally, using the new: ‘My Health and Wellbeing’ patient portal.
The portal, which was launched at Wye Valley NHS Trust in August 2024, is being introduced to patients in a phased approach by Worcestershire Acute Hospitals NHS Trust, beginning with Trauma and Orthopaedics (T&O). Patients with outpatient appointments for other specialties at the Trust will be invited to register to the portal as the roll-out continues this year.
Patients who are registered with a GP practice in Herefordshire and Worcestershire who have a forthcoming orthopaedic appointment at Worcestershire Acute Hospitals NHS Trust are being sent a patient leaflet in their appointment letter, inviting them to join the ‘My Health and Wellbeing’ portal to view their outpatient appointments and appointment letters digitally, instead of receiving them in the post. The leaflet contains the link and a QR code for patients to access the patient portal and create a portal account using their NHS Login credentials.
Patients can also request to cancel or reschedule their orthopaedic appointments via the portal. Patients click a button which triggers an email to be sent to the Trauma & Orthopaedics department to manage the request. Patients can also call the specialty contact which is shown in the portal for any queries about their appointments.
As the new patient portal is integrated with the NHS App, patients will also be able to see their orthopaedic outpatient appointments in the NHS App too.
ICS Patient Portal live at Wye Valley NHS Trust!
The new ICS patient portal, ‘My Health and Wellbeing,’ has been live at Wye Valley NHS Trust since August 2024.
This means that any patients registered with a GP practice in Herefordshire and Worcestershire who have a forthcoming appointment at Wye Valley Trust, will be able to see details of their outpatient appointments and clinical letters in the portal, once they create a portal account using their NHS Login credentials.
As the new patient portal is integrated with the NHS App, patients will also be able to see their Wye Valley Trust outpatient appointments in the NHS App too.
Patients with a forthcoming appointment at Wye Valley Trust are being sent a patient leaflet in their appointment letter, inviting them to join the ‘My Health and Wellbeing’ portal to view their outpatient appointments and clinic letters digitally, instead of receiving them in the post. The leaflet contains the link for patients to access the patient portal, as well as a QR code.
To enable patients who are registered with a GP practice in Wales which borders Herefordshire and Worcestershire to see details of their appointments at Wye Valley Trust too, a separate login process to the portal has been created (which doesn't use NHS Login).
Patients are able to view details of their appointments and clinical letters. Patients can now also request to cancel or reschedule their appointment via the portal for all but two specialties. Patients click a button which triggers an email to be sent to the relevant department to manage the request. Patients can also call the specialty contact which is shown in the portal for any queries about their appointments. The two exceptions are appointments for Palliative medicine and Anticoagulant clinics which are 'view only' in the portal.
Instructional videos on the right hand side of this page will help patients register and log into the portal.
