Patient Portal
Project teams at Worcestershire Acute Hospitals NHS Trust, Wye Valley NHS Trust and Herefordshire and Worcestershire Health and Care NHS Trust have been working closely with the ICB on a new ICS patient portal for people living in Herefordshire and Worcestershire. The patient portal is a top digital priority alongside the Shared Care Record.
The portal, which is called: 'My Health and Wellbeing' is being introduced in a phased approach by all three NHS Hospital Trusts across the two counties.
A patient portal is a secure online website that gives individuals convenient 24-hour access to view details of their local hospital appointments, clinical letters and personal health information from anywhere with an internet connection. Patients can become active partners in their healthcare management, access digital healthcare resources, including a healthcare video library and a handy health A-Z, and view details of their local hospital appointments via their smartphone, tablet device or computer.
For patients registered with a GP practice in England, the patient portal will enable their appointment information to appear in the NHS App too.
ICS Patient Portal goes live at Wye Valley Trust!
The new ICS patient portal, ‘My Health and Wellbeing,’ is now live at Wye Valley Trust.
This means that any patients registered with a GP practice in Herefordshire and Worcestershire who have a forthcoming appointment at Wye Valley Trust, will be able to see details of their outpatient appointments and clinical letters in the portal, once they create a portal account using their NHS Login credentials.
As the new patient portal is integrated with the NHS App, patients will also be able to see their Wye Valley Trust outpatient appointments in the NHS App too.
Patients with a forthcoming appointment at Wye Valley Trust are being sent a patient leaflet in their appointment letter, inviting them to join the ‘My Health and Wellbeing’ portal to view their outpatient appointments and clinic letters digitally, instead of receiving them in the post. The leaflet contains the link for patients to access the patient portal, as well as a QR code.
To enable patients who are registered with a GP practice in Wales which borders Herefordshire and Worcestershire to see details of their appointments at Wye Valley Trust too, a separate login process to the portal has been created (which doesn't use NHS Login).
Patients are able to view details of their appointments and clinical letters. Patients can now also request to cancel or reschedule their appointment via the portal for all but two specialties. Patients click a button which triggers an email to be sent to the relevant department to manage the request. Patients can also call the specialty contact which is shown in the portal for any queries about their appointments. The two exceptions are appointments for Palliative medicine and Anticoagulant clinics which are 'view only' in the portal.
Instructional videos on the right hand side of this page will help patients register and log into the portal.
