This accessibility statement is for the Herefordshire and Worcestershire Integrated Care System and the Integrated Care Board websites.

We are committed to making its website accessible, in accordance with the Public Sector Bodies Accessibility Regulations 2018.

We are aware that there are some outstanding accessibility issues with the site, and we are in the process of working with our website provider to rectify these issues.

If you have a disability, search AbilityNet for "how to" guides to make your device easier to use.

We want as many people as possible to be able to use this website. This means you should be able to:

  • change colours, contrast levels and fonts using browser functionality
  • zoom in up to 400 per cent without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • interact with most of the website using a screen reader

Images on our website have alternative text attributes (alt text). If an image is used for simply decorative purposes, the text attribute for the image is left empty in line with accepted best practice.

We also try to make the website text as simple as possible to understand.

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  1. Many of our PDFs are not fully accessible to screen reader software
  2. some online forms that are not easy for screen readers to navigate
  3. some links and images that are not self-explanatory to screen reader users
  4. links to websites, software or videos that we do not own or manage and so cannot guarantee their accessibility
  5. some videos don’t have captions
  6. some pages show a Google map that screen reader users and keyboard users can find difficult to use
Feedback and Contact information

If you have an accessibility query you can give feedback about the website, including:

  • if you have any problems accessing information or using this website
  • if you have any positive feedback about this website's accessibility

Please email hw.comms@nhs.net where your email will be picked up and responded to by the Communications Team as soon as possible,

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 on legislation.gov.uk (the "accessibility regulations").

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Preparation of this accessibility statement              

The website has been developed during a period from December 2021 to May 2022 by the NHS Herefordshire and Worcestershire's Communications Team working with their appointed digital partner Frank Design, a digital agency specialising in the development of websites for the NHS. We have tried to make sure that this website is available to as broad an audience as possible.

This statement was prepared on 24 May 2022 and reflects the status of the site following accessibility tests carried out by Frank Design throughout the preceding design and development process.

This statement was last reviewed on 26 November 2024 and led to changes in the accessibility statement.

Alternative formats

We've designed our content to be as accessible as possible.

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or Braille, please email hw.comms@nhs.net

We'll consider your request and get back to you.